Privacy Policy

Pakiza Pakwan ("Pakiza Pakwan," "we," "us," or "our") operates the Pakiza Pakwan website at https://www.pakizapakwan.shop and our related mobile application (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it when you use our Services.

1. Information We Collect

We may collect the following information when you use our Services or place an order:

Personal Information

• Full name
• Phone number
• Delivery address

Location Information

Our website and mobile application use your device's GPS/location information to help pinpoint your delivery address and calculate delivery distance and delivery charges.

Location access is required to place an order through our Services. If location access is disabled or unavailable, you will not be able to place an order through our website or mobile application.

Order Information

We may collect information related to your orders, including:

• Items ordered
• Order history
• Special instructions provided with your order
• Order and delivery details

We may also collect limited technical and usage information through analytics and similar technologies when you use our website or mobile application.

2. How We Use Your Information

We use the information we collect to:

• Process, prepare, and deliver your orders
• Confirm your orders and provide updates about order status through WhatsApp, SMS, or phone calls
• Calculate delivery distance and delivery charges
• Respond to customer service inquiries
• Improve our menu, website, mobile application, and overall service
• Send promotional offers, deals, or updates where permitted
• Maintain records for accounting, business, and legal compliance
• Detect, prevent, and address fraud, misuse, or security issues

3. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary to provide our Services, operate our business, or comply with legal obligations.

Delivery Riders

Your name, phone number, and delivery address may be shared with our delivery staff or riders solely for the purpose of completing your order.

Communication Platforms

We may use WhatsApp to send order confirmations, delivery updates, and other order-related communications. Your phone number and relevant communication information may be processed by Meta/WhatsApp for this purpose and is subject to their own privacy policies and terms.

Service Providers

We may use third-party service providers to help operate our website, mobile application, database, analytics, communications, and other business functions. These providers may process information only as necessary to provide their services to us.

Legal Requirements

We may disclose information when required by applicable law, court order, government request, or other valid legal process.

We do not share your personal information with third parties for their independent marketing purposes without your consent.

4. Google Analytics

We use Google Analytics to understand how users interact with our website and mobile application and to help us improve our Services.

Google Analytics may collect information such as device information, usage information, approximate location, and interactions with our Services. Google processes information according to its own policies.

You can review Google's policies here:

• Google Privacy Policy

5. Data Retention

We retain personal and order information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected, including order processing and delivery
• Maintain order history and internal business records
• Comply with legal, accounting, tax, or reporting obligations
• Resolve disputes
• Enforce our agreements and protect our business

Order history may be retained for future service, customer support, accounting, and internal record-keeping purposes.

When information is no longer reasonably required, we may delete or anonymize it where appropriate.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

Our Services use Supabase for database and data-storage infrastructure. While we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember cart items and certain preferences
• Support website functionality
• Understand website traffic and usage
• Improve our Services
• Support analytics

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including cart-related features.

Please note that location access is separate from cookies. Location access is required to place an order through our website. If your browser does not provide location access, you will not be able to place an order.

8. Children's Privacy

Our Services are not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can review and remove the information where appropriate.

9. Third-Party Links

Our Services may contain links to third-party websites or platforms, including Instagram, Facebook, LinkedIn, Google Maps, WhatsApp, and other services.

We are not responsible for the privacy practices, content, or security of these third-party services. We encourage you to review the privacy policies and terms of the relevant third-party services before providing them with your information.

10. Your Choices and Requests

You may contact us regarding personal information that we hold about you, including requests to review, correct, or delete information where applicable.

Please note that we may need to retain certain information when required for legal, accounting, security, dispute-resolution, or legitimate business purposes.

Location access is required for ordering through both our website and mobile application. If you do not provide location access, you will not be able to place an order through our Services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, information practices, or legal requirements.

Any changes will be posted on this page with a revised "Last Updated" date.

Your continued use of our Services after an updated Privacy Policy is posted means that you acknowledge the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us: